Customer Services
Thank you for visiting Customer Services. Detailed below are our policies and guarantees relating to purchasing products online. We have tried to make these details as straightforward and jargon free as possible and I hope you would agree that our commitment is for your complete satisfaction. If you have any comments or concerns please contact Customer Services free on 0800 027 1928 or 'Skype': abtecsales between 8.30a.m. to 5.00 p.m. Monday to Friday. From outside of the UK please phone +44 1945 585500.
Pricing
All our prices exclude VAT( Value added tax). Delivery to mainland U.K. is free on all orders over £100*. For carriage outside U.K. please contact Customer Services.
*Delivery charges may vary with orders placed on our On-line Catalogue or Ebay site.
Payment and Security
Abtec Industries accept most leading credit, debit cards and Paypal. Abtec Industries use only the latest encryption technology to protect details of your purchase transaction including credit card details. Once a transaction has been completed card details are securely removed from our database.
Order Confirmation
If requested your order will be confirmed by e-mail.
Delivery Policy
Orders placed before 3.00 p.m. Monday-Friday will be despatched the same day for delivery the next working day. If for any reason we are unable to despatch your order we will notify you immediately during our normal office hours 8.30 a.m. - 5.00 p.m. Saturday deliveries are available. Please phone free on 0800 027 1928 for rates.
Personal Callers and Collections
Personal callers and collections are available by appointment. Please contact Customer Services free on 0800 027 1928 in the UK. From outside of the UK please phone Customer Services on + 44 1945 585500.
Product Guarantee Abrasives
Our abrasive products are manufactured to high standards and comply to British and International standards. Our abrasive products should reach you in perfect condition. If you are unhappy with any purchase from Abtec Industries please contact Customer Services free on 0800 027 1928. Abtec Industries is committed to resolving the matter quickly and to your complete satisfaction.
Product Guarantee Air/Electric Power Tools and Measuring Equipment up to 7 days from receipt.
If for any reason the purchased product does not meet your requirements Abtec Industries will collect and offer a full refund.
Product Guarantee Air/Electric Power Tools and Measuring Equipment over 7 days and up to 90 days from receipt
If the product purchased would under normal conditions require repair under manufacturers warranty Abtec Industries will offer to replace the product with a new or equivalent model.
Product Guarantee Air/Electric Power Tools and Measuring Equipment over 90 days and up to 1 year from receipt
If the product purchased would under normal conditions require repair under manufacturers warranty Abtec Industries will collect, repair and return the product free of charge.
Product repairs and servicing Air/Electric Power Tools and Measuring Equipment over 1 year from receipt
If the product purchased requires repair or servicing Abtec Industries will arrange to collect and quote a guaranteed price for the repair and delivery of the product. The part or parts replaced will have a guarantee of 6 months. Upon acceptance of quotation Abtec Industries will endeavour to return the product within 7 days.
Health & Safety
Whilst Abtec Industries is committed to safety into all of its products, we strongly recommend the use of personal protective equipment to help protect individuals against discomfort caused by dust particles, flying chips and constant noise.
The information contained in this website is for general information purposes only. The information is provided by Abtec Industries Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. any relience you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsover arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Abtec Industries Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However Abtec Industries Limited takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
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